FAQ
Contact us：marketing@celvae.com
Purchase Guide
How do I place an order?
Browse our collections and select your piece. Choose your size, then click "Add to Cart" to complete your purchase. We accept all major credit cards and PayPal.
Can I modify or cancel my order?
Orders can be modified or cancelled within 12 hours of purchase. Please email marketing@célvae.com immediately with your order number.
What sizes are available for rings?
Our rings are available in US sizes 4 to 15. Please refer to the size guide on each product page before ordering.
Shipping
Where do you ship to?
We currently ship to the United States, Canada, the United Kingdom, Australia, and the UAE. More destinations coming soon.
How long does delivery take?
Orders are dispatched within 72 hours of purchase.
· Standard: 7–12 business days
· Express: 5–7 business days
You will receive a tracking number by email once your order ships.
How much does shipping cost?
Free shipping on all orders
over $120. Orders under $120:
$15 flat rate.
Remote areas (including islands) may incur an additional shipping fee of $25–29. Please contact us before placing your order if you are located in a remote area.
Will I have to pay import duties?
Import duties may apply depending on your country and are the responsibility of the buyer. We are unable to predict or control these charges.
How do I track my order?
Once your order ships, you will receive a tracking number by email. You can track your parcel directly on the SF Express website.
Payment
Is my payment information secure?
Yes. All transactions are processed
securely through PayPal's encrypted
payment system. We do not store
your card details.
What currency are your prices in?
All prices are listed in
US Dollars (USD).
Returns
What is your return policy?
All sales are final. We do not accept returns or exchanges for change of mind on international orders. If your piece arrives damaged or defective, please contact us within 14 days of delivery and we will replace it or issue a full refund.
My order arrived damaged. What should I do?
Please email marketing@célvae.com within 14 days with your order number and a photo of the damage. We will resolve it promptly.