Return, Exchange & Shipping Policy
Disclaimer: CÉLVAE is a fine jewelry brand offering pieces crafted in .925 Sterling Silver, 14K Gold, and 18K Gold. Every item is inspected for quality before dispatch. As all products are authenticated and guaranteed genuine, we are unable to accept returns or exchanges unless the item received is defective or damaged upon arrival. We appreciate your understanding and encourage you to review product details carefully before placing your order.
For any concerns, please contact us at marketing@celvae.com. Please include your order number for a faster response.
Order Processing:
Orders are processed within 1–3 business days of purchase confirmation. Once shipped, you will receive a confirmation email containing your tracking number and a link to monitor your shipment in real time.
Shipping:
CÉLVAE offers complimentary international shipping on all orders. Shipping costs are fully covered by us, so the price you see at checkout is the price you pay — no hidden fees.
Please note that orders to remote locations (including island regions, rural areas, or destinations with limited carrier access) may be subject to an additional surcharge. If applicable, our team will contact you via email before dispatch to confirm the additional cost.
Delivery Time:
As an international shipping brand, please allow 1–3 weeks for your order to arrive after it has been dispatched. Delivery times may vary depending on your location, local customs processing, and carrier conditions.
After shipment, you will receive a tracking number to follow your order's progress. CÉLVAE is not responsible for delays caused by customs clearance or circumstances beyond our control. However, we will do our best to assist you with any tracking issues — please reach out to us at marketing@celvae.com.
Return & Exchange Policy:
As CÉLVAE products are genuine fine jewelry pieces guaranteed for their material authenticity, we do not accept returns or exchanges for change-of-mind purchases, sizing issues, or personal preference.
Returns or replacements are only accepted in the following circumstances:
- The item arrives visibly damaged or defective
- The wrong item was received
To submit a claim, please email marketing@celvae.com within 7 days of receiving your order, with your order number and clear photographs of the issue. Our team will review your case and respond within 2–3 business days.
Customs & Duties:
International orders may be subject to customs duties, taxes, or import fees depending on your country's regulations. These charges are the responsibility of the customer and are not included in the product price or shipping fee. CÉLVAE is not responsible for delays caused by customs processing.
Contact Us:
For any questions regarding your order, shipping, or our policies, please reach out to our team at: 📧 marketing@celvae.com
We aim to respond to all inquiries within 1–2 business days.